Shipping policy
Processing Time
Orders are processed within 2 business days. Orders are not processed on weekends or public holidays.
Domestic Shipping (Sri Lanka)
- Standard shipping: 2-3 business days
- Shipping cost: LKR 450 / LKR 900 depending on the weight
International Shipping
- Estimated delivery: 7 - 10 business days depending on destination
- Shipping cost: calculated at checkout
- Customers are responsible for any customs duties, taxes, or import fees charged by their country
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number.
Lost or Damaged Shipments If your order arrives damaged or is lost in transit, please contact us at helaconceptstudio@gmail.com within 3 days of the expected delivery date.